My famiy has dental insurance with a company that has done us really well until the last couple of years. We have a regular dentist and a pediatric dentist whose offices are having to re-file every single claim submitted in order to get paid. It's really getting to be a pain. Who should I contact of write about this?
--------------------
Contact the number on the back of your card, for member services. Ask them if there's a problem with the dentist - like, are they getting BOTH sets of claim forms, but maybe the first one isn't signed? Or they're forgetting to add procedure codes? If they're only getting one set, perhaps the offices are mailing to an old claims address, and there is now a better mailing address they should be using to submit the forms . . .
Source
No comments:
Post a Comment